Questions and Answers
WE THOUGHT YOU MIGHT ASK...
DO YOU PROTECT MY FURNITURE WHEN YOU MOVE IT?
Our Great Movers Specialists will protect your furniture with our heavy duty storage blankets in your home prior to transportation. We also carry shrink wrap if your items need an extra layer of protection. Don't worry; your stuff is safe with us.
WHAT DOES THE TRAVEL FEE COVER?
Our flat rate, one time travel fee covers us getting to your move location, and getting back to our office from your drop off location. We pride ourselves in giving upfront pricing, no surprises.
WHAT HAPPENS IF MY ITEMS ARE DAMAGED DURING THE MOVE?
We are federally mandated to pay $.60 per pound for any "damaged" item. We do reserve the right to fix any item, or replace any item if it is not able to be fixed.
WHAT HAPPENS IF MY HOME IS DAMAGED DURING THE MOVE?
We will fix any cosmetic damage to walls, floors, and ceiling. Structural damage if not easily fixed will be subcontracted out through our insurance agent or a settlement will be arranged.
DO YOU MOVE IN THE RAIN/SNOW? IF SO HOW DO YOU PROTECT MY ITEMS?
Yes, we move in all "non severe" weather conditions. All items will be covered by storage pads or shrink wrap as they exit your home, and wiped dry as they enter the truck or your new home.
DO YOU PROTECT MY HARDWOOD FLOORS, CARPET, OR TILE?
Our Great Movers Houston Specialists really, really care. We will protect all your hardwood, and tile floors when we get to your home at no extra cost. If you need full carpet shield we offer that as well for a small fee. Our goal is to make your move stress free. Your home is safe with us.
WHAT SIZE IS YOUR TRUCK?
Each Great Movers location has different size trucks to serve you. Our clean, shiny trucks range from 20' to a 24' mover's box.
WHAT HAPPENS IF ALL OF MY ITEMS DON’T FIT ON ONE TRUCK?
Our trained agents will estimate how many trucks your move will need. In the event that all of your items don’t fit on one truck, the crew will either make an additional trip or send out an additional truck.
DO I GET CHARGED ANOTHER TRAVEL FEE IF YOU HAVE TO MAKE TWO TRIPS?
No, one flat-rate upfront travel fee is charged for each truck required to complete your move.
DO YOU PROVIDE FIXED RATE QUOTES?
We are an hourly rate mover, however for large moves our local franchise owners can give you a flat rate estimate.
WHEN DOES MY HOURLY TIME START?
We don't start the clock until we arrive at your home, and we stop the clock once you confirm we've moved everything you need us to move.
CAN YOU MOVE PLANTS?
Yes, but plants can be tricky to move so we recommend you move them ahead of time so they don't get damaged.
CAN YOU MOVE BOXES WITH NO LIDS ON THEM?
All boxes must be covered, if there is no cover available, we ask that you repack or allow our Great Movers specialists to provide boxes for a small charge.
HOW IS MY FURNITURE PROTECTED WHEN YOU MOVE IT?
We used shoulder harness straps and padded dollies to help prevent any damage to large furniture items. If necessary our Great Movers Specialists will wrap your items before we move them to further protect them from any damage.
DO YOU HIRE DAY LABOURERS OR DO YOU HAVE YOUR OWN EMPLOYEES?
Great Movers uses only our own employees, who are thoroughly trained and certified to be Great Movers Houston Specialists. Our movers are awesome!
DO YOUR PRICES CHANGE ON THE WEEKENDS?
Great Movers Houston may charge peak pricing during the busiest times of the year due to higher operational costs; however, we always provide upfront rates during the estimate process and you will know the hourly rate before booking your move. No surprises on move day!
ARE YOU LICENSED, INSURED?
All our local Great Movers Houston locations are fully insured and licensed to provide you worry free service. All our Great Movers Specialists are trained to make your day stress free and easy, almost fun!
DO YOU HAVE ANY HIDDEN FEES?
Great Movers Houston only gives upfront pricing. We have no hidden fees, our prices are all inclusive. We charge an hourly rate for your move that is quoted to you upfront, and the only other charge is our flat-rate one time travel fee, which is explained to you ahead of time. No suprises, just awesome movers with a smile!
WHAT FORM OF PAYMENT DO YOU ACCEPT?
Great Movers Houston accept credit card payments, while some may also accept cash.
DO YOU MOVE PIANOS?
Great Movers Houston moves upright . Baby Grand pianos may be moved, but we need to come and give you an on-sight estimate just to make sure we can keep your piano safe and secure during the move.
WILL YOU DISASSEMBLE AND REASSEMBLE MY BED?
Great Movers Houston Specialists will disassemble and reassemble all standard beds. Custom made beds or baby cribs will need to be disassembled before we arrive, and then we will move them with care to your new home.
DO YOU PROVIDE SENIOR A SENIORS CITIZEN DISCOUNT?
We provide all discounts through advertisements we send out, or you find online.
WHAT DON'T YOU MOVE?
Here is a list of things that we do not usually move for you, however, please give us a call at 1.281.810.25.95 to discuss your specific move needs and we will do our best to accommodate them:
baby grand pianos.
Extremely heavy items, such as safes.
Extremely valuable items, such as jewelry, paintings, chandeliers, and fine wines.
Ammunition, firearms, and combustible items.
Appliances connected to, or items containing, gas.